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Delivery
For security reasons and to fight against credit card fraud, the billing address and delivery address of the Order must be located in the same territory.
The products ordered will be delivered by the following carriers: GLS, TNT, SoColissimo suivi de La Poste or UPS to the postal address indicated by the Customer when confirming his/her Order. The delivery deadline is set at the end of a maximum period of 7 (seven) working days from the Order confirmation, depending on the delivery method chosen by the Customer (Standard or Express) and the delivery territory.
Please note: No P.O. Box deliveries will be made.
Terms of delivery
The transport of the ordered products is entrusted by the Seller to the following carriers:
GLS - La Poste - UPS and TNT.
Orders placed on Fridays after 3pm, Saturdays, Sundays or public holidays in France, will be processed from Monday or the first following working day.
Delivery deadlines are expressed in working days and vary according to the destination. Without prejudice to the provisions of the above, and as an indication, the deadlines generally observed for the various modes of delivery are :
GLS
- Delivery in 1 to 2 working days to the address of your choice, or in a parcel relay. You can track your parcel with its number of parcel by automatic mail at the time of its expedition on the official site GLS : SUIVIS COLIS GLS . Zone : Europe. Does not deliver on weekends
- GLS Internationnal :
International delivery in 48h. You can follow your package with its number of parcel by automatic mail during its expedition on the official site GLS : SUIVIS COLIS GLS . Does not deliver on weekends
- 2 working days for deliveries "SoColissimo Suivi de La Poste" to France. You can choose to be delivered at home, at the office, in a relay point or at your nearest post office. You can track your parcel with its parcel number provided at the time of its expedition on the official website of Colissimo: FOLLOW YOUR PARCEL
- 1 working day for "UPS Express Worldwide" deliveries to France and Europe. To benefit from an Express delivery, the Order must be finalized by the Customer and confirmed by the Seller before 15:00.
- 2 business days for "UPS Express Worldwide" deliveries to the USA and Canada. To benefit from Express delivery, the Order must be finalized by the Customer and confirmed by the Seller before 3:00 pm.
TNT - 24h Express Delivery
To the office or home. Hand delivery against signature, within 24 hours after shipment of your order, from Monday to Saturday(1) from 8am to 1pm.
In case of absence or impossibility of delivery, the parcel is dropped off at the nearest Relais Colis®, and you can collect it the same day from 2pm.
In the nearest Relais Colis® point
Delivery within 24 hours, after shipment of your order, in one of the 4200 Relais Colis® in Metropolitan France(1).
Possibility of collecting the parcel from 1pm onwards on presentation of an ID. Automatic return service in case of non withdrawal by the recipient within 10 days.
(1) To check the availability of a service according to your departure and destination towns, consult the website www.tnt.fr/delais.
Delivery before 1pm or in the early afternoon in rural areas.
Delivery tracking
Upon confirmation of the Order by the Vendor, an order tracking number shall be communicated to the Customer to enable him/her to follow the progress of the delivery of his/her Order. The Customer may :
- click on a hyperlink in the Order confirmation message, or ;
- indicate on the Colissimo or UPS website, in the space reserved for parcel tracking, the tracking number of their Order as well as the postal code of the delivery department.
Presentation of the package to the Customer
Deliveries to the Customer's home are made regardless of the location, including the floor, provided that the delivery person has the necessary access codes or the necessary passage to deliver the goods ordered.
Upon delivery of the package, a Delivery Note is presented to the Customer for signature. If it is impossible to deliver the parcel to the Customer (absence, wrong or untraceable address, etc.), the deliverer shall indicate to the Seller a non-delivery code and leave a notice of passage with the address of the nearest collection point to the Customer's home. The parcel is then transferred by the deliverer to the collection point concerned. If the Customer has not collected the parcel after 10 days from the collection point concerned, by presenting a valid ID, the parcel is returned to the Seller.
Guarantees
Products sold via the Site may be exchanged or refunded under the conditions set forth in this Agreement and by the law applicable to the Agreement.
Customer's right and time to withdraw
Principle of withdrawal:
The CUSTOMER shall have the right to return the PRODUCT to the SELLER or to a person designated by the SELLER, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.
EXCEPTIONAL CASE: Christmas: Any purchase made in December allows the customer to have a total of 30 days to exchange or return the package.
Retraction period
The withdrawal period expires fourteen (14) calendar days after the day the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT. If the CLIENT's order includes several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT.
Notification of the right of withdrawal
In order to exercise his right of withdrawal, the CUSTOMER shall notify his decision to withdraw from the present contract by means of an unambiguous statement to : 6 rue virginie Hériot - ZA Les Minimes - 17 000 LA ROCHELLE or webshop@sooruz.com.
Conditions of return of the products to the Seller
When a product benefits from a particular guarantee, the deadline and the conditions of guarantee are detailed in the card describing the product concerned. The Customer wishing to return a product should contact the Seller via his customer account by following this procedure:
1. Access your order history from your account.
2. Select the order containing the products you wish to return.
3. Select the products you wish to return by checking the box in front of each product.
4. you can add a comment for this return below, in the box provided.
Once the form is complete, you can click on the Validation button, the return request is then transmitted to us.
You can then send us the product at this address:
WEBSHOP SOORUZ RETURN :
"Your invoice number
8 rond point de la république,
Ocean Protect Logistique
17180 Perigny
As of reception of your return, our logistician will prepare your exchange or will transmit the order of refunding to our accounting department.
In case of problem or to obtain more information you can contact us by writing to webshop@sooruz.com or by telephoning our :
Hotline to +33(0) 517261427 from Monday to Friday from 9 am till 12:30 am and from 2 pm till 5:30 pm.
The products that may be returned by the Customer to the Seller must have been previously purchased by the Customer on the Site and have been delivered to the Customer, be in their original condition (packaging, accessories and original instructions), and be accompanied by the Invoice attached to the Customer's parcel, in order to provide proof of the purchase of the product on the Site and the date of the purchase of this product
The return of the product to the Seller is the responsibility of the Customer. Consequently, the Seller advises the Customer to return the product concerned by a carrier enabling him to follow the return parcel sent to the Seller. Otherwise, if the return package sent by the Customer does not reach the Seller, the Customer will not be able to question the carrier to locate the return package.
The cost of transporting the return package shall be borne by the Customer. However, in the event of a discrepancy between the product and its description on the Purchase Order or an error attributable to the Seller concerning the nature of the product delivered to the Customer as compared to the product ordered by the latter, the return shipping costs shall be reimbursed by the Seller on the basis of the slow postal service rate in effect in the Customer's country of residence.
Upon receipt of the return package, the Seller will check the conformity of the returned product and the reason for return. If the returned product does not justify an exchange or a refund, its return will be refused by the Seller and the product will be made available to the Customer in the Seller's warehouses, or may be shipped to the Customer, at the Customer's request and expense, within one week of the Seller's receipt of the product returned by the Customer.
Subject to applicable legal warranties, in the event of failure to comply with the terms of this article, the Customer shall not be entitled to make any claim for apparent defects in the products delivered to him by the Seller, the products being deemed to be free of any apparent defect.
Exchanges
The Customer's exchange request must be made within the same period of fourteen (14) days from the date of delivery of the product. If the Customer's Order for a new product in exchange for a delivered product is for an amount greater than that of the delivered product, the Customer must attach to the exchange request the payment of the difference. Conversely, if the amount of the new product desired by the Customer is less than that of the product delivered to the Customer and returned by the latter to the Seller, the Customer shall be reimbursed by the Seller for the amount of the difference.
EXCEPTIONAL CASE : Christmas: Any purchase made in December, allows the customer to have a total of 30 days to exchange or return the package.