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Delivery

For security reasons and to fight against credit card fraud, the billing and delivery address of the Order must be located in the same territory.

The ordered products will be delivered by the carrier GLS, TNT, SoColissimo followed by La Poste or UPS to the postal address indicated by the Customer when confirming his Order. The deadline for delivery is fixed at the end of a maximum period of 7 (seven) working days from the confirmation of the Order, according to the delivery method chosen by the Customer (Standard or Express) and the territory of delivery.

Warning: No delivery box can be made.

Terms of delivery

The transport of the ordered products is entrusted by the Seller to the carriers:

GLS - La Poste - UPS and TNT.

Orders placed on Fridays after 1:30 pm, Saturdays, Sundays or public holidays in France, will be processed as of Monday or the next business day.

Delivery deadlines are expressed in working days and vary depending on the destination. Without prejudice to the provisions of the foregoing, and as an indication, the generally observed delays for the various delivery methods are:

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 - Delivery in 1 to 2 working days to the address of your choice, or relay package. You can track your parcel with its parcel number by automatic email when it is sent to the official GLS website: SUIVIS PARC GLS. Area: Europe. Do not book the Weekend

- GLS Internationnal: Delivery to the international in 48h. You can track your parcel with its parcel number by automatic email when it is sent to the official GLS website: SUIVIS PARC GLS. Do not book the Weekend

- 2 working days for "SoColissimo Suivi de La Poste" deliveries to France. You can choose to be delivered to your home, office, relay point or your nearest post office. You can track your parcel with its parcel number provided during its shipment on the official website of Colissimo: FOLLOW YOUR COLISSIMO


- 1 business day for UPS Express Worldwide deliveries to France and Europe. To benefit from Express delivery, the Order must be finalized by the Customer and confirmed by the Seller before 13:30.

- 2 business days for UPS Express Worldwide deliveries to USA and Canada. To benefit from Express delivery, the Order must be finalized by the Customer and confirmed by the Seller before 13:30.

TNT - Express Delivery 24h

In the office or at home

Delivery by hand against signature, 24h after shipment of your order, Monday to Saturday (1) from 8h to 13h.

In case of absence or impossibility of delivery, the package is deposited in the nearest Relais Colis®, and you can withdraw it the same day from 14h.

At a nearby Relais Colis® point

Delivery in 24 hours, after shipment of your order, in one of the 4200 Relais Colis® of Metropolitan France (1).

Ability to withdraw the package from 13h against presentation of an identity document. Automatic return service of packages in case of non withdrawal by the recipient within 10 days.

(1) To check the availability of a service according to your communes of departure and destination, consult the website www.tnt.fr/delais.

Delivery before 13h or in the early afternoon in rural areas.

 

Delivery Tracking

Upon confirmation of the Order by the Seller, an order tracking number is communicated to the Customer to enable him to follow the progress of the delivery of his Order. The Customer may:

 

- click on a hypertext link appearing in the order confirmation message, or;

- indicate on the website of Colissimo or UPS in the space reserved for tracking parcels, the tracking number of the Order and the postal code of the delivery department.

Presentation of the package to the Customer

Deliveries to the personal home of the Customer are made regardless of the location, including the floor, subject to the ability for the driver to have the necessary access codes or the necessary passage to the delivery of goods ordered.

During the Delivery of the parcel, a Delivery Note is presented to the Customer for the sign. In case of impossibility to deliver the parcel to the Customer (absence, wrong address or not found, etc.) the deliveryman indicates to the Seller a non-delivery code and deposits with the Customer a notice of passage with the address of the point of withdrawal most close to the Customer's home. The parcel is then transferred by the deliveryman to the point of withdrawal concerned. If the Customer has not withdrawn after 10 days his parcel in the point of withdrawal concerned, presenting an identity document in force, the parcel is returned to the Seller.

 

Guarantees

Products sold through the Site may be subject to exchange or a refund in the conditionsDelivery

For security reasons and to fight against credit card fraud, the billing and delivery address of the Order must be located in the same territory.

The ordered products will be delivered by the carrier GLS, TNT, SoColissimo followed by La Poste or UPS to the postal address indicated by the Customer when confirming his Order. The deadline for delivery is fixed at the end of a maximum period of 7 (seven) working days from the confirmation of the Order, according to the delivery method chosen by the Customer (Standard or Express) and the territory of delivery.

Warning: No delivery box can be made.

Terms of delivery

The transport of the ordered products is entrusted by the Seller to the carriers:

GLS - La Poste - UPS and TNT.

Orders placed on Fridays after 1:30 pm, Saturdays, Sundays or public holidays in France, will be processed as of Monday or the next business day.

Delivery deadlines are expressed in working days and vary depending on the destination. Without prejudice to the provisions of the foregoing, and as an indication, the generally observed delays for the various delivery methods are:

 - Delivery in 1 to 2 working days to the address of your choice, or relay package. You can track your parcel with its parcel number by automatic email when it is sent to the official GLS website: SUIVIS PARC GLS. Area: Europe. Do not book the Weekend

- GLS Internationnal: Delivery to the international in 48h. You can track your parcel with its parcel number by automatic email when it is sent to the official GLS website: SUIVIS PARC GLS. Do not book the Weekend

COLISSIMO: 

- 2 working days for "SoColissimo Suivi de La Poste" deliveries to France. You can choose to be delivered to your home, office, relay point or your nearest post office. You can track your parcel with its parcel number provided during its shipment on the official website of Colissimo: FOLLOW YOUR COLISSIMO

UPS : 

- 1 business day for UPS Express Worldwide deliveries to France and Europe. To benefit from Express delivery, the Order must be finalized by the Customer and confirmed by the Seller before 13:30.

- 2 business days for UPS Express Worldwide deliveries to USA and Canada. To benefit from Express delivery, the Order must be finalized by the Customer and confirmed by the Seller before 13:30.

TNT - Express Delivery 24h

In the office or at home

Delivery by hand against signature, 24h after shipment of your order, Monday to Saturday (1) from 8h to 13h.

In case of absence or impossibility of delivery, the package is deposited in the nearest Relais Colis®, and you can withdraw it the same day from 14h.

At a nearby Relais Colis® point

Delivery in 24 hours, after shipment of your order, in one of the 4200 Relais Colis® of Metropolitan France (1).

Ability to withdraw the package from 13h against presentation of an identity document. Automatic return service of packages in case of non withdrawal by the recipient within 10 days.

(1) To check the availability of a service according to your communes of departure and destination, consult the website www.tnt.fr/delais.

Delivery before 13h or in the early afternoon in rural areas.

 

Delivery Tracking

Upon confirmation of the Order by the Seller, an order tracking number is communicated to the Customer to enable him to follow the progress of the delivery of his Order. The Customer may:

- click on a hypertext link appearing in the order confirmation message, or;

- indicate on the website of Colissimo or UPS in the space reserved for tracking parcels, the tracking number of the Order and the postal code of the delivery department.

Presentation of the package to the Customer

Deliveries to the personal home of the Customer are made regardless of the location, including the floor, subject to the ability for the driver to have the necessary access codes or the necessary passage to the delivery of goods ordered.

During the Delivery of the parcel, a Delivery Note is presented to the Customer for the sign. In case of impossibility to deliver the parcel to the Customer (absence, wrong address or not found, etc.) the deliveryman indicates to the Seller a non-delivery code and deposits with the Customer a notice of passage with the address of the point of withdrawal most close to the Customer's home. The parcel is then transferred by the deliveryman to the point of withdrawal concerned. If the Customer has not withdrawn after 10 days his parcel in the point of withdrawal concerned, presenting an identity document in force, the parcel is returned to the Seller.

Right and withdrawal period of the Customer

Principle of retraction:

The CLIENT has in principle the right to return or return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following the communication of his decision to retract, unless the SELLER proposes to recover the PRODUCT itself.

Withdrawal period

The withdrawal period expires fourteen (14) calendar days after the day the CUSTOMER, or a third party other than the carrier and designated by the CLIENT, physically takes possession of the PRODUCT. If the CUSTOMER's order is for multiple PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day the CUSTOMER, or a third party other than the carrier and designated by the CLIENT, physically takes possession. of the last PRODUCT.

Notification of the right of withdrawal

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to: 6 rue virginie Hériot - ZA Les Minimes - 17 000 LA ROCHELLE or webshop@sooruz.com .

Conditions of return of products to the Seller

When a product has a special warranty, the warranty period and conditions are detailed in the description of the product concerned. The Customer wishing to return a product contact via his account by following this procedure:

1. Access the history of your orders from your account.

2. Select the order containing the products you wish to return to us.

3. Select the products you want to return by checking the box in front of each product.

4. You can add a comment for this return below, in the box provided for this purpose.

Once the form is complete, you can click on the Validation button, the return request is then sent to us.

You can then return the product to this address:

WEBSHOP SOORUZ

6 rue viginie Hériot

Lot 8 CAN 2 Les Minimes

E-commerce return service

17000 LA ROCHELLE

Upon receipt of your return, our logistician will prepare your exchange or send the refund order to our accounting department.

In case of problem or for more information you can contact us by writing to webshop@sooruz.com or by calling our Hotline at 0980346978 from Monday to Friday from 9h-12h30 and from 14h-17h30.

The products likely to be returned by the Customer to the Seller must have been previously purchased by the Customer on the Site and have been delivered to the Customer, be in their original condition (packaging, accessories and original instructions), and be accompanied by the Invoice attached to the Customer's parcel, in order to provide proof of the purchase of the product on the Site and the date of the purchase of this product

The return of the product to the Seller is the responsibility of the Customer. Consequently, the Seller advises the Customer to return the product concerned by a carrier allowing him to follow the return package sent to the Seller. Otherwise, if the return package sent by the Customer does not reach the Seller, the Customer will not be able to ask the carrier to locate the return package.

The transport costs of the return package remain the responsibility of the Customer. However, in the case of an anomaly of the product compared to its description on the Order Form or an error attributable to the Seller on the nature of the product delivered to the Customer in relation to the product ordered by the latter, the costs of return will be refunded by the Seller on the basis of the slow rate of the postal service in force in the country of residence of the Customer.

Upon receipt of the return package, the Seller will check the conformity of the returned product and the reason for return. If the returned product does not justify an exchange or a refund, its return will be refused by the Seller and the product will be made available to the Customer in the Seller's warehouses, or may be sent to the Customer, at his request and at his expense. within one week of receipt by the Seller of the product returned by the Customer.

Subject to applicable legal warranties, failing to comply with the terms of this article, the Customer may not make any claim for apparent defect products delivered to him by the Seller, the products are then deemed free of any defect apparent.

Trades

The Customer's request for exchange must be made within the same fourteen (14) days from the date of delivery of the product. If the Order by the Customer of a new product in exchange for a delivered product is of an amount greater than that of the delivered product, the Customer must attach to the exchange request the payment of the difference. Conversely, if the amount of the desired new product

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