All orders are prepared and shipped from La Rochelle, France.
Orders placed on Fridays after 2 PM, Saturdays, Sundays, or public holidays in France will be processed starting from Monday or the first working day following.
All orders are prepared and shipped from La Rochelle, France.
Orders placed on Fridays after 2 PM, Saturdays, Sundays, or public holidays in France will be processed starting from Monday or the first working day following.
Shipping Methods and Timeframes
GLS INTERNATIONAL : International delivery in 7 business days.
Europe Zone: Does not deliver on weekends.
DHL Economy : International delivery between 2 and 4 business days.
TNT International : Only for the Canary Islands.
GLS INTERNATIONAL : Livraison à l’internationnal en 7 jours ouvrés.
Zone Europe : ne livre pas le Week-end
DHL Economy : Livraison à l’international entre 2 et 4 jours ouvrés.
TNT International : Uniquement pour les Canaries.
For security reasons and to prevent credit card fraud, the billing and shipping address of the order must be located in the same territory.
The ordered products will be delivered by the aforementioned carriers to the postal address provided by the customer during the order confirmation. The delivery deadline is set at the end of a maximum period of 7 business days from the order confirmation, depending on the delivery method chosen by the customer and the delivery territory.
Note: No delivery to a P.O. Box will be possible.
The delivery deadlines are expressed in business days and vary depending on the destination.
The return policy is 30 days from the receipt of the order.
Soöruz covers reshipping costs, but return and exchange costs are the responsibility of the customer.
How to make a return?
1. Activate the return request by logging into your customer account:
Go to «Order History and Details.»
Select the order to return by clicking «Details» at the end of the line on the right.
Choose the product to return.
Share the reason for the return, clearly specifying if you want an exchange or a refund. If you want an exchange, provide the product reference and specify the desired size.
2. The Soöruz customer service will receive the return request, which, once confirmed, will allow you to print the return label located in the «Return Products» tab of your customer account.
3. Return the products to us
4. Upon receiving and verifying the perfect condition of the product(s), we will proceed with the refund or exchange for the desired product.
Refund processing time is 3 to 4 days from the receipt of the returned order.
For any questions, you can send an email to the following address:
webshop@sooruz.com
