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DELIVERY
All orders are prepared and shipped from La Rochelle, France.
Orders placed on Fridays after 2 PM, Saturdays, Sundays, or public holidays in France will be processed starting from Monday or the first working day following.
All orders are prepared and shipped from La Rochelle, France.
Orders placed on Fridays after 2 PM, Saturdays, Sundays, or public holidays in France will be processed starting from Monday or the first working day following.
Shipping Methods and Timeframes
France
GLS INTERNATIONAL : International delivery in 7 business days.
Europe Zone: Does not deliver on weekends.
DHL Economy : International delivery between 2 and 4 business days.
TNT International : Only for the Canary Islands.
International
GLS INTERNATIONAL : Livraison à l’internationnal en 7 jours ouvrés.
Zone Europe : ne livre pas le Week-end
DHL Economy : Livraison à l’international entre 2 et 4 jours ouvrés.
TNT International : Uniquement pour les Canaries.
For security reasons and to prevent credit card fraud, the billing and shipping address of the order must be located in the same territory.
The ordered products will be delivered by the aforementioned carriers to the postal address provided by the customer during the order confirmation. The delivery deadline is set at the end of a maximum period of 7 business days from the order confirmation, depending on the delivery method chosen by the customer and the delivery territory.
Note: No delivery to a P.O. Box will be possible.
The delivery deadlines are expressed in business days and vary depending on the destination.
Returns & Exchanges
Returns from outside the European Union:
For any return request from a country outside the European Union, please contact our customer service team directly at webshop@sooruz.com.
For any return request from a country outside the European Union, please contact our customer service team directly at webshop@sooruz.com.
Time Limits
You have 14 days after receiving your order to request a return.
Return Conditions
- Items must be new, unused and unwashed.
- Returned in their original packaging.
- With all original tags attached.
Incomplete, damaged or used products cannot be refunded or exchanged.
How do I make a return?
Log in to your Soöruz customer account and go to the "Product Returns" section.
Or access our return portal directly: returns.itsrever.com/sooruz
Please have your order number (CD-XX-XXXXX) and the email address used for your purchase ready.
Available Solutions
- Refund
- Size or product exchange
- Store credit
Return Shipping Costs
Return shipping costs are the customer's responsibility.
In the event of an exchange, Soöruz covers the cost of shipping the replacement item.
Drop-off Location
Soöruz
2 rue Auguste Perret
17140 Lagord
France
2 rue Auguste Perret
17140 Lagord
France
Refund Processing Times
Refunds are generally processed within 3 to 4 business days after receipt and validation of the return at our warehouse.
Depending on your bank, additional processing time may be required before the refund appears in your account.
Need Help?
Our Customer Service team remains at your disposal for any questions regarding your order, return or exchange.
THE RIGHT OF WITHDRAWAL
As a consumer, you have a right of withdrawal of 14 days (the legal minimum in France) to change your mind after purchasing a product or service remotely (online, by phone, or by correspondence).
1. 14-Day Period
- The period begins upon receipt of the product (or the last product in the case of multiple deliveries).
- You then have 14 days to inform the seller of your decision to withdraw, without needing to provide reasons or pay penalties.
2. How to Exercise this Right
- You must notify your withdrawal in writing (email, postal mail, or via the withdrawal form provided by the seller).
- Then, you again have 14 days to return the product concerned.
3. Refund
- The seller is required to reimburse all amounts paid (including initial delivery costs) within 14 days of receiving your withdrawal notification.
- The refund will be made using the same payment method used at the time of purchase, unless otherwise agreed.
4. Return Costs
- By default, return costs are borne by the customer, unless the seller has agreed to bear them or has not clearly informed the customer that these costs are their responsibility.
5. Exceptions
Some purchases are not subject to withdrawal, for example:
- Customized or bespoke products.
- Products likely to deteriorate rapidly.
- Unsealed goods for hygiene or health protection reasons.
For more details, refer to the seller's Terms and Conditions or Article L.221-28 of the Consumer Code.