ARTICLES C.G.V
- CUSTOMER: Any natural person acting as a consumer.
- DELIVERY: The first presentation of the products at the address provided during the order.
- PRODUCTS: Goods available on the WEBSITE.
- TERRITORY: Metropolitan France, including Corsica (excluding DOM/TOM).
These General Terms and Conditions govern the sale by the SELLER to the CUSTOMER of the PRODUCTS presented on the WEBSITE. These terms apply exclusively to consumers acting for private purposes
The CUSTOMER agrees to read and accept the General Terms and Conditions before placing an order. They are accessible at the bottom of every page of the WEBSITE and must be reviewed with each new order.
To make a purchase on the WEBSITE, the CUSTOMER must:
- Be at least 18 years old or have the consent of their legal representatives.
- Provide accurate and complete information through the online form.
- Create a customer account protected by a confidential password
5.1. Product Characteristics
Essential information about the PRODUCTS is available on their product description pages. The CUSTOMER is encouraged to review this information before placing an order.
5.2. Ordering Procedure
- Select the PRODUCTS and add them to the cart.
- Validate the cart's contents and log in.
- Complete the billing and delivery information.
- Confirm the order and proceed with payment.
5.3. Acknowledgment of Receipt
An acknowledgment of receipt is automatically sent to the CUSTOMER by email. The order is considered accepted only after payment validation.
5.4. Pricing
Prices are displayed in euros (€), inclusive of all taxes (TTC), but exclude delivery fees. In case of a VAT adjustment or an obvious error, the SELLER reserves the right to correct the prices.
As a consumer, you have a 14-day right of withdrawal (the minimum legal period in France) to change your mind after purchasing a product or service remotely (online, by phone, or by mail).
6.1. 14-Day Period
The withdrawal period begins upon receipt of the product (or the last product in the case of multiple deliveries).
You then have 14 days to inform the seller of your decision to withdraw, without having to provide reasons or pay penalties.
6.2. How to Exercise This Right
You must notify your withdrawal in writing (via email, postal mail, or using the withdrawal form provided by the seller).
After notifying your decision, you have another 14 days to return the product in question.
6.3. Refund
The seller is required to reimburse you the full amount paid (including initial delivery costs) within 14 days from the date of receipt of your withdrawal notification.
The refund will be made using the same payment method used for the purchase, unless otherwise agreed.
6.4. Return Costs
By default, return costs are the responsibility of the customer unless the seller has agreed to cover them or has not clearly informed the customer that these costs would be incurred by them.
6.5. Exceptions
Certain purchases are not subject to the right of withdrawal, such as:
- Customized or made-to-order products.
- Products likely to deteriorate quickly.
- Goods unsealed for reasons of hygiene or health protection.
For more details, please refer to the seller's General Terms and Conditions or Article L.221-28 of the French Consumer Code.
7.1. Payment Methods
The CUSTOMER can pay for their orders using:
- Credit or debit card via a secure platform (SSL/3D Secure).
- PayPal.
- Viva Wallet.
7.2. Late or Refused Payment
In the event of late or refused payment, the order will be canceled. The CUSTOMER will be notified by email.
8.1. Delivery Terms
The PRODUCTS are delivered to the address provided by the CUSTOMER during the order process.
8.2. Delay or Non-Delivery
If delivery exceeds 30 days, the CUSTOMER may request the termination of the contract. The SELLER will refund the amounts paid within 14 days.
9.1. Legal Warranty of Conformity
The SELLER guarantees that the PRODUCTS comply with the descriptions provided on the WEBSITE and with applicable legal standards.
The CUSTOMER benefits from a 2-year legal warranty of conformity starting from the receipt of the PRODUCT.
9.2. Warranty Against Hidden Defects
In accordance with Articles 1641 and following of the French Civil Code, the CUSTOMER has recourse in case of hidden defects. The claim must be made within 2 years from the discovery of the defect.
In accordance with the GDPR, the CUSTOMER has the following rights:
- Access, rectification, deletion, and portability of their data.
- Opposition to and restriction of data processing.
Data is retained for the duration necessary to process orders. For more information, please refer to our Privacy Policy.
The SELLER cannot be held liable in cases of force majeure or faults attributable to the CUSTOMER (e.g., incorrect address, improper handling of the PRODUCTS, etc.).
In the event of a dispute, the CUSTOMER may contact the E-commerce Mediation Service of the FEVAD free of charge:
- Address: 60 Rue La Boétie, 75008 Paris, France.
- Website: http://www.mediateurfevad.fr.
The CUSTOMER may also use the European Online Dispute Resolution platform: http://ec.europa.eu/consumers/odr.
These General Terms and Conditions are governed by French law. In the event of a dispute, French courts shall have exclusive jurisdiction.
Withdrawal Form :